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Privacy policy

Privacy policy

This Privacy Policy applies to Age Scotland, and it’s trading and other associated companies where applicable.

Age Scotland is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website “Site(s)”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy may change from time to time, so please check this page periodically.

Age Scotland
Age Scotland, is an independent charity dedicated to improving the lives of older people in Scotland within a charitable company limited by guarantee and registered in Scotland. Registered company number: 153343. Registered charity No: SC010100. Registered Office: Causewayside House, 160 Causewayside, Edinburgh EH9 1PR.

Age Concern Scotland (charity number SC505071) and Help the Aged (charity number 272786 merged on 1st April 2009 to form Age Scotland.

National Partners
Age Scotland is part of the “Age UK family” which consists of:

Age UK
Age UK is a registered charity (number 1128267) and company limited by guarantee (number 6825798). The registered address is Tavis House, 1-6 Tavistock Square, London WC1H 9NA.

Age Concern England (registered charity number 261794) and Help the Aged (registered charity number 272786), and their trading and other associated companies merged on the 1st April 2009. Together they have formed Age UK Group, dedicated to improving the lives of people in later life.

Age NI
Age NI, a company limited by guarantee registered in Northern Ireland and recognised as a charity by HM Revenue and Customs: registered office address 3 Lower Crescent, Belfast BT7 1NR, company number NI071940, HMRC Charity reference number XT14600.

Age Concern Northern Ireland (HMRC charity reference number XN 48785A) and Help the Aged (charity number 272786) in Northern Ireland merged on 1st April 2009. Together they have formed Age NI.

Age Cymru
Age Cymru, a charitable company limited by guarantee and registered in Wales: registered office address Tŷ John Pathy, 13/14 Neptune Court, Vanguard Way, Cardiff CF24 5PJ; registered company number 6837284; registered charity number 1128436.

Age Concern Cymru (charity number 505071) and Help the Aged (charity number 272786 merged on 1st April 2009 to form Age Cymru.

Data Protection
Age Scotland together with the Age UK family would like to keep in touch with you to let you know about the vital work we do for older people, including our products and services. By submitting your email, address and phone number(s) on our Site, you are agreeing to being contacted in these ways by Age Scotland, its group of companies and all members of the Age UK family. You can unsubscribe from these communications at any time.

If you do not wish to continue receiving information from us or carefully selected third parties please email us at or telephone us at 0333 32 32 400.

By providing personal data to Age Scotland you consent to the processing of such data by Age Scotland as described in this Privacy Policy.

1. What personal information is collected from you
When you visit the Site we collect various personal information which may include your name, address, contact details, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is collected by our partner organisations Virgin Money or WorldPay plc, but is not held by us. If you supply such information we are legally bound by the Data Protection Act 1998.

2. How your information is used
We may use this information in the following ways:

  • to carry out our obligations arising from any contracts entered into by you and us;
  • verify your identity;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • improve our services or marketing purposes;
  • administration of membership and donations or legacies;
  • in-house research and analysis
  • send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services.

Unless you opt out by contacting us as detailed below, you will be deemed to have consented to Age Scotland contacting you by post, email or telephone for marketing purposes.

3. Who has access to your information
We are committed to protecting the personal data of our supporters, customers and members. Any details you give us will be held in accordance with the Data Protection Act 1998 and subsequent legislation. Age Scotland (including its associated and subsidiary companies) is the sole owner of the information collected and shall process all data in accordance with the terms of the site.

When you are using our secure online donation pages, your donation is processed by Virgin Money, who specialise in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.